Privacy Policy

1. Introduction

Pinakine Liquidity ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our trading platform, or interact with our services.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Identity Information: Full name, date of birth, nationality, passport or ID number
• Contact Information: Email address, phone number, mailing address
• Financial Information: Bank account details, payment card information, source of funds
• Trading Information: Trading history, account balance, transaction records
• Verification Documents: Copies of identification documents, proof of address, proof of income

2.2 Automatically Collected Information

When you visit our website or use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, search queries
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information about you from:

• Credit reference agencies and fraud prevention services
• Payment processors and financial institutions
• Regulatory authorities and compliance databases
• Public sources and social media platforms (where relevant)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To open, maintain, and manage your trading account
• Service Provision: To provide trading services, process transactions, and execute trades
• Verification: To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Communication: To send account updates, market information, promotional materials, and respond to inquiries
• Security: To detect, prevent, and investigate fraud, security breaches, and other illegal activities
• Compliance: To comply with legal obligations, regulatory requirements, and court orders
• Improvement: To improve our services, website functionality, and user experience
• Marketing: To send promotional communications (with your consent, where required)

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To fulfill our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To operate our business, prevent fraud, and improve our services
• Consent: Where you have provided explicit consent for specific processing activities

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processors, IT providers, customer support)
• Liquidity Providers: To facilitate trade execution and pricing
• Regulatory Authorities: When required by law or to comply with regulatory obligations
• Law Enforcement: In response to legal requests, court orders, or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and network infrastructure
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, regulatory, and tax obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure security

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website or platform

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: Support@pinakineliquidity.com
• Phone: +447454630174
• Address: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia

Data Protection Officer: For specific privacy-related inquiries, please email us with "Data Protection" in the subject line.