Frequently Asked Questions

Find answers to common questions about trading with us

FAQ

Frequently Asked Questions

Find answers to common questions about trading with us

The minimum deposit varies by account type. Our Cent account requires a minimum deposit of $1, Standard account requires $100, Classic account requires $500, Diamond account requires $5,000, and VIP/Pro/ECN accounts require $25,000. Check our account types page for detailed information.

We offer MetaTrader 5 (MT5), WebTrader, and mobile trading applications for iOS and Android devices. All platforms provide access to the same trading instruments and features, allowing you to trade seamlessly across devices.

You can withdraw funds through the same method you used for deposit. Withdrawal requests are typically processed within 1-3 business days. We support bank transfers, credit/debit cards, e-wallets, and cryptocurrency withdrawals. Visit our Deposit & Withdrawals page for more information.

We offer leverage up to 1:500 depending on your account type and the instrument you're trading. Cent accounts can access leverage up to 1:1000. Higher leverage increases both potential profits and risks, so please trade responsibly and ensure you understand the risks involved.

You can trade over 165 instruments across 6 major markets including Forex, Metals, Cryptocurrencies, Indices, Energies, Shares, Commodities, and Bonds. Access global markets 24/5 with competitive spreads and fast execution.

Yes, we take security seriously. Client funds are held in segregated accounts separate from our operational funds. We use industry-leading encryption and security measures to protect your personal and financial information. We operate under the regulations of Saint Lucia and are licensed by FSRA (License No. 2025-00097).

We provide ultra-fast order execution with average execution speeds of under 50ms. Our advanced technology infrastructure and direct access to top-tier liquidity providers ensure minimal slippage and optimal trade execution.

Yes, you can open a free demo account to practice trading with virtual funds. Demo accounts provide access to all trading platforms and instruments, allowing you to test strategies and familiarize yourself with our platform before trading with real money.

We accept a wide range of payment methods including credit/debit cards (Visa, Mastercard), bank wire transfers, popular e-wallets, and cryptocurrencies. Most deposits are processed instantly, while bank transfers may take 1-3 business days.

Yes, we provide 24/7 multilingual customer support via live chat, email, and phone. Our support team is available around the clock to assist you with any questions or issues you may have. Premium and VIP account holders receive priority support.

You can become a partner through our IB Program, Affiliate Program, or Multi-Tier IB structure. Each program offers competitive commission structures and marketing support. Visit our Partnership section to learn more and apply.

Our trading costs are primarily through spreads, which vary by instrument and account type. We don't charge commission on most account types (except ECN accounts). There are no fees for deposits or withdrawals, though your payment provider may charge fees.

A pip (Percentage in Point) is the smallest price movement in a currency pair. For most currency pairs, a pip is 0.0001 (1/100th of a percent). For JPY pairs, a pip is 0.01. For example, if EUR/USD moves from 1.1000 to 1.1001, that's a 1 pip movement. Pips are used to measure price changes and calculate profits/losses.

A spread is the difference between the bid (sell) price and the ask (buy) price of a currency pair. It represents the broker's commission. For example, if EUR/USD has a bid of 1.1000 and an ask of 1.1002, the spread is 2 pips. Tighter spreads mean lower trading costs. Our spreads start from 0.1 pips on ECN accounts and 0.5 pips on Diamond accounts.

Margin is the amount of money required in your account to open and maintain a trading position. It's a form of collateral. For example, with 1:100 leverage, you need $1,000 margin to control a $100,000 position. Margin requirements vary by instrument and leverage. Use our Margin Calculator to calculate margin requirements for your trades.

Stop Loss: An order that automatically closes your position at a predetermined price to limit losses. For example, if you buy EUR/USD at 1.1000, you might set a stop loss at 1.0980 to limit potential loss to 20 pips.

Take Profit: An order that automatically closes your position at a predetermined price to secure profits. Using the same example, you might set a take profit at 1.1050 to lock in a 50 pip profit. Both orders help manage risk and protect your capital.

The forex market is closed on weekends (Saturday and Sunday). Trading hours are typically Monday 00:00 GMT to Friday 22:00 GMT. However, cryptocurrency markets trade 24/7, so you can trade cryptocurrencies on weekends. Keep in mind that lower liquidity on weekends can result in wider spreads for some instruments.

Slippage occurs when your order is executed at a different price than expected, usually during high volatility or low liquidity periods. For example, if you place a market order to buy EUR/USD at 1.1000 but it executes at 1.1002, you've experienced 2 pips of slippage. We use advanced technology to minimize slippage, with average execution speeds under 50ms.

Swap (also called rollover or overnight interest) is the interest paid or earned for holding a position overnight. It's based on the interest rate differential between the two currencies in a pair. If you hold a position past the rollover time (usually 00:00 GMT), you'll either pay or receive swap. Islamic accounts are swap-free, meaning no swap charges are applied.

To verify your account, you need to submit identification documents (KYC - Know Your Customer). Typically required documents include: a government-issued ID (passport, driver's license, or national ID), proof of address (utility bill or bank statement less than 3 months old), and sometimes a selfie holding your ID. Upload these documents through your client portal. Verification is usually completed within 24-48 hours.

Market Order: Executes immediately at the current market price. Used when you want to enter or exit a position right away.

Pending Order: Executes automatically when the price reaches a specified level. Types include:
  • Buy Limit: Buy when price falls to a specified level
  • Sell Limit: Sell when price rises to a specified level
  • Buy Stop: Buy when price rises to a specified level
  • Sell Stop: Sell when price falls to a specified level

Yes, you can use Expert Advisors (automated trading robots) on MetaTrader 5. EAs allow you to automate your trading strategies. We support all standard MT5 EAs and also offer VPS hosting services for uninterrupted EA operation. Some account types include free VPS hosting. Check our VPS page for more details.

Cent Account: Uses cent lots (0.01 lot = 1,000 units instead of 100,000). Minimum deposit is $1, spreads start from 1.0 pips, leverage up to 1:1000. Perfect for beginners to practice with minimal risk.

Standard Account: Uses standard lots (0.01 lot = 1,000 units of base currency). Minimum deposit is $100, spreads start from 1.2 pips, leverage up to 1:500. Ideal for most traders with competitive spreads.

Yes, we offer negative balance protection to ensure your account balance cannot go below zero. This means you can never lose more than your account balance, protecting you from extreme market volatility or unexpected events. Your maximum loss is limited to your deposited funds.

The minimum lot size is 0.01 lots (micro lot) across all account types. This equals 1,000 units of the base currency. For example, 0.01 lots of EUR/USD = 1,000 EUR. This allows traders with smaller accounts to participate in the market while maintaining proper risk management.

You can upgrade your account type by contacting our support team or through your client portal. To upgrade, you typically need to meet the minimum deposit requirement for the new account type. Account upgrades are usually processed within 24 hours. Note that you cannot downgrade an account, but you can open a new account with a different type.

There is no maximum limit on the number of open positions you can have simultaneously. You can open as many positions as your account balance and margin requirements allow. However, it's important to manage your risk and not over-leverage your account.

Yes, you can trade over 30 major cryptocurrencies including Bitcoin, Ethereum, Litecoin, Ripple, and more. Cryptocurrency trading is available 24/7, unlike forex markets. We offer competitive spreads and leverage up to 1:500 on crypto pairs. Visit our Cryptocurrencies page for more details.

Hedging is opening a position that offsets the risk of another position. For example, if you have a long position on EUR/USD, you might open a short position to protect against adverse price movements. We allow hedging on all account types. Some traders use hedging as a risk management strategy, while others use it to lock in profits.

You can contact our 24/7 customer support through multiple channels:
  • Live Chat: Available on our website 24/7
  • Email: Support@pinakineliquidity.com
  • Phone: +447454630174
  • Client Portal: Submit tickets through your account dashboard
Our support team is available in multiple languages to assist you with any questions or issues.

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